TRAVEL QUESTIONS Click on the question below, for an answer.  •  Where will my pet(s) travel in the aircraft?  •   Will my pet(s) be stressed from the flight?  •   What sort of container will my pet(s) be transported in?  •   Can I put my pets own bedding in the travel box?  •   Should my pet(s) be tranquilised for travel?  •   How will my pet(s) cope with the quarantine?  •   My pet(s) is/are elderly. Can they still travel and will they cope with quarantine?  •   Is/are my pet(s) subject to quarantine when flying to the U.S.A.?  •   At what age can a puppy/kitten fly overseas?  •   What are the medical requirements to fly my pet(s) locally?  •   What are the medical requirements to fly my pet(s) overseas?  •   When my pet arrives at the destination airport how do I go about collecting it?  •   Can my pet(s) travel in the passenger section of the plane with me?  •   Are there any costs involved at the destination airport when collecting my pet(s)?  •   I have two pets travelling. Can they travel together in the same box and if so does this work out cheaper?  •   Should the travel crate be wooden or plastic?

ANSWERS TO TRAVEL QUESTIONS   Q. Where will my pet(s) travel in the aircraft? A. Animals are transported in a part of the cargo hold that is reserved for animals, it is pressurised, heated and situated below the passenger cabin. Q. Will my pet(s) be stressed from the flight? A. More than a million pets fly safely worldwide every year and are well cared for. It is the captain’s responsibility to know whether or not animals are on board and that certain procedures are adhered to. All animals are checked and watered on stopovers. We, at Global Paws have flown pets all over the world, and collect pets arriving in South Africa from various destinations around the world on a daily basis, and can say that it has been our observation that pets have all been quite happy and pleased to see a friendly face and their owners again and have suffered no undue stress due to the journey.  Q. What sort of container will my pet(s) be transported in? A. We use two types of travel boxes, wooden or plastic. Both are airline approved, with lots of ventilation and a water bowl is attached to the wire front.  We make sure that the size of the box is adequate for the pet to stand up, lie down and turn around in. Q. Can I put my pet(s) own bedding in the travel box? A. Yes, providing it lays flat and does not block the ventilation holes.  In fact we encourage owners to provide a blanket or even an article of their clothing to put into the box, as the animal feels more secure with something that smells familiar. Q. Should my pet(s) be tranquilised for travel? A. Tranquilising is not recommended and will only be done only if you request it. We also never tranquilise cats as they sometimes have an adverse reaction to the tranquiliser, it makes some cats hyperactive. Q. How will my pet(s) cope with the quarantine? A. Animals have no perception of time, and do not know the difference between six days, six weeks or six months.  In our experience the quarantine period is often worse for the owner than their pet(s). Q. My pet(s) is/are elderly. Can they still travel and will they cope with quarantine? A. In the case of elderly pets, we generally recommend that you have them examined by your vet prior to making a decision. Provided they are given a clean bill of health there is no reason whatsoever why they cannot travel. We have in fact transported a number of elderly pets and they have coped extremely well with both the flight and where applicable, the quarantine. Q. Is/are my pets subject to quarantine when flying to the U.S.A.? A. No, providing the pets veterinary health clearance papers are correct, there is no quarantine for pets entering the United States, with the exception of birds which must spend 30 days in quarantine on arrival. Q. At what age can a puppy/kitten fly overseas? A. Generally a puppy or kitten may fly when it is 8 weeks of age but this does vary from destination to destination and airline to airline. Some countries will not allow a puppy or kitten to travel on it's mothers rabies vaccination. In this case the animal may not travel until it is old enough to have its own rabies vaccination and this vaccination must have been done at least 30 days prior to the animal being allowed to travel. It is best to check with us well in advance for the particular requirements of your destination country or airline of choice. Q. What are the medical requirements to fly my pet(s) locally? A. Animals flying to Durban should be in possession of a valid rabies vaccination certificate. To other destinations within South Africa there are no medical requirements. Q. What are the medical requirements to fly my pet(s) overseas? A. This varies from country to country and we advise that you check with us well in advance for your destination country's particular requirements. Q. When my pet(s) arrives at the destination airport how do I go about collecting it? A. Providing it is a destination where no quarantine applies you simply go to the cargo section at the destination airport, quote your airwaybill number and your pet will be handed over to you once it has cleared customs and been examined by the local state vet. In the case of countries where quarantine applies you may not collect your pet. This is done by an approved animal transport company in the destination country. They transport the pet(s) directly to the quarantine facility on your behalf. Q. Are there any costs involved at the destination airport? A. There maybe handling charges at the destination airport. These charges vary depending on the airport and the airline, but they will be minimal. Q. Can my pet(s) travel in the passenger section of the plane with me? A. Generally the answer to this question is "no". There are some airlines which do make occasional exceptions and then they only allow one animal per flight and it must be a very small animal. Q. I have two pets travelling. Can they travel together in the same box and if so does this work out cheaper? A. Depending on the destination country and the size of your pets, two cats or two small dogs may share a travel box. The U.S.A. does not allow animals over the age of 6 months to share a travel box. Where two pets do share a travel box, it generally does work out slightly cheaper. Q. Should the travel crate be wooden or plastic? A. In most instances a wooden travel crate is acceptable and they certainly are a lot cheaper. Certain destinations insist on plastic travel crates and for certain breeds such as Staffordshire Bull Terriers it is advisable to use a plastic box. We recommend you discuss this with us at the time of requesting a quotation for your pets travel.

KENNEL AND CATTERY QUESTIONS Click on the question below, for an answer.  •   Where are Snowpine Kennels and Cattery situated?  •   Is Snowpine Kennels a member of the Pet Boarding Association?  •   What assurance does being a member kennel of the Pet Boarding Association give to me the client?  •   How much does it cost to keep my pet(s) at Snowpine Kennels and Cattery?  •   What happens if my pet(s) becomes ill while boarding at Snowpine Kennels and Cattery?  •   How far in advance is it necessary to make a booking at Snowpine Kennels and Cattery?  •   What is/are my dog(s) fed at Snowpine Kennels and Cattery?  •   What is/are my cat(s) fed at Snowpine Kennels and Cattery?  •   If my pet is on chronic medication, can it still come to Snowpine Kennels and Cattery?  •   What must I bring with my pet(s) when booking into Snowpine Kennels and Cattery?  •   Does my pet(s) get any exercise while at Snowpine Kennels and Cattery?

ANSWERS TO KENNEL AND CATTERY QUESTIONS Q. Where are Snowpine Kennels and Cattery situated? A. We are based in Muldersdrift (near Honeydew). Our address is 8 Hugo Road, the Extension of Hendrik Potgieter Drive in Roodepoort and unlike many kennels who have nasty dirt roads to navigate, we are situated on a main tar road so our access is extremely convenient. Q. Is Snowpine Kennels a member of the Pet Boarding Association? A. Yes, we are active members of the Pet Boarding Association. Q. What assurance does being a member kennel of the Pet Boarding Association give to me the client? A. Kennels which are members of the PBA have to maintain a certain standard of service. They are also subject to periodic inspections by the PBA. Complaints received by the PBA about a member kennel are followed up and if necessary a kennel will be expelled as a member. Q. How much does it cost to keep my pet(s) at Snowpine Kennels and Cattery? A. <% 'Create the dates recordset object Set objDateRS = Server.CreateObject("ADODB.Recordset") 'Set the SQL string strSQL = "SELECT RateDates.* FROM RateDates" 'Open the recordset getting the daily rates objDateRS.Open strSQL,"dsn=rates" %> For daily rates and other costs please email us at: snowpine@globalpaws.co.za   Q. What happens if my pet(s) becomes ill while boarding at Snowpine Kennels and Cattery? A. Each animal is monitored on a daily basis by our highly experienced staff. However we do not hesitate to obtain veterinary treatment in the event of an animal falling ill. Q. How far in advance is it necessary to make a booking at Snowpine Kennels and Cattery? A. Out of season we generally have kennels available all the time. However for Easter we suggest you book at least 1 month in advance and for the December holidays at least 3 - 4 months in advance. Q. What is/are my dog(s) fed at Snowpine Kennels and Cattery? A. We have a dry dog pellet which is specially manufactured for us and this is mixed with freshly cooked minced ostrich or chicken and lots of gravy. In the case of the oldies or fussy eaters we also feed specially made meals of chicken and rice or anything else they prefer - the main aim is to make sure they eat well. We will also feed your dogs own food if required, providing it is supplied by you, the owner. Q. What is/are my cat(s) fed at Snowpine Kennels and Cattery? A. Cats are fed Iams (which is available 24 hrs a day) and in the evenings they are fed either Lucky Pet, Pamper or fresh hake, whichever they prefer. Q. If my pet is on chronic medication, can it still come to Snowpine Kennels and Cattery? A. Yes, providing the medication is supplied by the owner. In fact we have a number of diabetic and epileptic animals that board with us on a regular basis. Q. What must I bring with my pet when booking into Snowpine Kennels? A. Other than their up to date vaccination cards it is not necessary to bring anything with you when booking into our kennels as all animals are provided with off the floor beds and comfortable bedding. If you wish you can bring your own bedding but we cannot guarantee that it won't get damaged. Q. Do my pet(s) get any exercise while at Snowpine Kennels and Cattery? A. Out of season all guests at our kennels are exercised in our "free run" exercise area on a daily basis. In season however daily exercising is not possible due to the number of animals in boarding and during this period we guarantee them exercising a minimum of 3 times per week. avel Agency, Pet transport